Agentforce Communications Active
Formerly Communications Cloud.
Also known as:Agentforce for Communications
Rename timeline
2020Communications Cloud: 2020–2025/10
2025/10Agentforce Communications: 2025/10–Present
What it is
Industry-specific solution for telecommunications and communications service providers. Provides order management, product catalog, CPQ, and customer lifecycle management for telco/cable/media companies. Part of Salesforce Industries portfolio (derived from Vlocity acquisition in 2020). Renamed to Agentforce Communications in October 2025 as part of the Agentforce 360 platform launch.
At a glance
- 1 rename on record
- Category: Industries
- Origin: Vlocity
- First used: 2020
- Last name change: 2025/10
Other Industries renames
Salesforce IndustriesNonprofit Success PackAgentforce NonprofitAgentforce Consumer GoodsSalesforce OmniStudioData Mapper
Search all 95 tracked products
Spotted a rename we're missing? Submit it →