Communications Cloud Active
Formerly Agentforce Communications.
Also known as:Agentforce for Communications
Rename timeline
2020Communications Cloud: 2020–2025/10
2025/10Agentforce Communications: 2025/10–2026/09
2026/09Communications Cloud: 2026/09–Present
What it is
Industry-specific solution for telecommunications and communications service providers, covering order management, product catalog, CPQ, and customer lifecycle operations.
At a glance
- 2 renames on record
- Category: Industries
- Origin: Vlocity
- First used: 2020
- Last name change: 2026/09
Other Industries renames
Salesforce IndustriesNonprofit Success PackNonprofit CloudConsumer Goods CloudSalesforce OmniStudioData Mapper
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