IT & HR Service Cloud Active

Formerly Agentforce IT & HR Service, HR Service, Employee Service, Work.com, Work.com (legacy).

Also known as:Workplace OperationsWorkplace Command CenterAgentforce HR ServiceAgentforce IT Service

Rename timeline

2012Work.com (legacy): 2012–2015

2020Work.com: 2020–2025/02

2025/02Employee Service: 2025/02–2025/06

2025/06HR Service: 2025/06–2025/10

2025/10Agentforce IT & HR Service: 2025/10–2026/09

2026/09IT & HR Service Cloud: 2026/09–Present

What it is

Reused brand. The original Work.com was a performance management platform, and the 2020 relaunch covered COVID-era workplace operations (workplace command center, employee wellness, contact tracing, shift management). Now employee service for IT and HR teams, with a service desk, employee portal, and AI agents that resolve requests in Slack and Microsoft Teams; IT service management joined in October 2025.

At a glance

5 renames on record
Category: Platform
Origin: Salesforce
First used: 2012
Last name change: 2026/09

Other Platform renames

Core Edition Advanced Edition Max Edition Salesforce Event Bus Self-Service Salesforce Platform

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