Contact Center Active
Formerly Agentforce Contact Center.
Rename timeline
2026/03Agentforce Contact Center: 2026/03–2026/09
2026/09Contact Center: 2026/09–Present
What it is
Native contact center (CCaaS) that unifies voice, digital channels, CRM data, and AI agents in a single Salesforce system, with voice running on Hyperforce instead of depending on third-party telephony providers.
At a glance
- 1 rename on record
- Category: Service
- Origin: Salesforce
- First used: 2026/03
- Last name change: 2026/09
Other Service renames
CTI ToolkitLightning Open CTIService CloudField Service and OperationsPartner Contact CenterOmni-Channel
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