Omni-Channel Active
Never renamed. A rare, calming constant.
Also known as:OmnichannelOmni ChannelOmni-Channel Routing
Rename timeline
2015Omni-Channel: 2015–Present
What it is
Unified agent routing and workload management across channels (cases, chats, messaging, voice). Integrates with partner contact center offerings.
At a glance
- No renames on record
- Category: Service
- Origin: Salesforce
- First used: 2015
- Last name change: 2015
Other Service renames
CTI ToolkitLightning Open CTIAgentforce ServiceAgentforce Field Service and OperationsPartner Contact CenterCommand Center for Service
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