Field Service and Operations Active
Formerly Agentforce Field Service, Salesforce Field Service, Field Service Lightning.
Also known as:FSLSFSAgentforce Field Service and Operations
Rename timeline
2016Field Service Lightning: 2016–2020
2020Salesforce Field Service: 2020–2025/10
2025/10Agentforce Field Service: 2025/10–2026/09
2026/09Field Service and Operations: 2026/09–Present
What it is
Field service management solution for technician scheduling, work orders, dispatch, and service operations across mobile and in-field workflows.
At a glance
- 3 renames on record
- Category: Service
- First used: 2016
- Last name change: 2026/09
Other Service renames
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