Lightning Open CTI Active
Formerly Open CTI.
Also known as:Salesforce Open CTITelephony Integration API
Rename timeline
2012Open CTI: 2012–2015
2015Lightning Open CTI: 2015–Present
What it is
Browser-based telephony integration framework replacing CTI Toolkit. Still used by third-party CTI partners alongside partner contact center integrations.
At a glance
- 1 rename on record
- Category: Service
- Origin: Salesforce
- First used: 2012
- Last name change: 2015
Other Service renames
CTI ToolkitService CloudField Service and OperationsPartner Contact CenterContact CenterOmni-Channel
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