Agentforce Service Active
Formerly Service Cloud, Supportforce.
Rename timeline
2004Supportforce: 2004–2009
2009Service Cloud: 2009–2025/10
2025/10Agentforce Service: 2025/10–Present
What it is
Customer service and support platform. Originally launched as Supportforce in 2004 as Salesforce.com's on-demand support solution, renamed to Service Cloud in 2009, then renamed to Agentforce Service in October 2025 as part of Salesforce's Agentforce initiative.
At a glance
- 2 renames on record
- Category: Service
- Origin: Salesforce
- First used: 2004
- Last name change: 2025/10
Other Service renames
CTI ToolkitLightning Open CTIAgentforce Field Service and OperationsPartner Contact CenterOmni-ChannelCommand Center for Service
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