Service Cloud Active
Formerly Agentforce Service, Service Cloud 2, Supportforce.
Rename timeline
2004Supportforce: 2004–2009
2009Service Cloud: 2009–2010
2010Service Cloud 2: 2010–2015
2015Service Cloud: 2015–2025/10
2025/10Agentforce Service: 2025/10–2026/09
2026/09Service Cloud: 2026/09–Present
What it is
Customer service and support platform for case management, omnichannel support, and service operations across sales, service, and digital engagement workflows.
At a glance
- 5 renames on record
- Category: Service
- Origin: Salesforce
- First used: 2004
- Last name change: 2026/09
Other Service renames
CTI ToolkitLightning Open CTIField Service and OperationsPartner Contact CenterContact CenterOmni-Channel
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