Partner Contact Center Active

Formerly Salesforce Voice, Service Cloud Voice.

Also known as:SCVSalesforce Voice with Telephony ProvidersBYOTBYOContactCenter

Rename timeline

2020Service Cloud Voice: 2020–2026

2026Salesforce Voice: 2026–2026/06

2026/06Partner Contact Center: 2026/06–Present

What it is

Contact center partnership and integration model for Service Cloud and Omni-Channel routing; complements Open CTI (still used by partner CTI). Distinct from Contact Center (formerly Agentforce Contact Center), Salesforce's native contact center.

At a glance

2 renames on record
Category: Service
Origin: Salesforce
First used: 2020
Last name change: 2026/06

Other Service renames

CTI Toolkit Lightning Open CTI Service Cloud Field Service and Operations Contact Center Omni-Channel

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