Partner Contact Center Active
Formerly Salesforce Voice, Service Cloud Voice.
Also known as:SCVSalesforce Voice with Telephony ProvidersBYOTBYOContactCenter
Rename timeline
2020Service Cloud Voice: 2020–2026
2026Salesforce Voice: 2026–2026/06
2026/06Partner Contact Center: 2026/06–Present
What it is
Contact center partnership and integration model for Service Cloud and Omni-Channel routing; complements Open CTI (still used by partner CTI). In June 2026, Salesforce consolidated naming for this area under partner contact centers to simplify positioning across partner-led contact center offerings.
At a glance
- 2 renames on record
- Category: Service
- Origin: Salesforce
- First used: 2020
- Last name change: 2026/06
Other Service renames
CTI ToolkitLightning Open CTIAgentforce ServiceAgentforce Field Service and OperationsOmni-ChannelCommand Center for Service
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