Enhanced Chat Active
Formerly Chat, Live Agent.
Also known as:Embedded Service for Web ChatLegacy Chat
Rename timeline
2010Live Agent: 2010–2018
2018Chat: 2018–2025/06
2025/06Enhanced Chat: 2025/06–Present
What it is
Real-time, synchronous web chat channel for agents and customers. Legacy Chat is to be migrated to Enhanced Chat until Feb 2026. Not to be confused with Embedded Messaging (asynchronous messaging).
At a glance
- 2 renames on record
- Category: Service
- Origin: Salesforce
- First used: 2010
- Last name change: 2025/06
Other Service renames
CTI ToolkitLightning Open CTIAgentforce ServiceAgentforce Field Service and OperationsPartner Contact CenterOmni-Channel
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