Command Center for Service Active

Formerly Omni-Channel Supervisor.

Also known as:Omnichannel SupervisorSupervisor Console

Rename timeline

2016Omni-Channel Supervisor: 2016–2026/02

2026/02Command Center for Service: 2026/02–Present

What it is

Supervisory and monitoring tools for managing contact center teams and optimizing agent performance. Provides real-time visibility into agent activities, queue metrics, and service operations. Renamed to Command Center for Service in Spring '26 (February 2026) to better reflect its expanded capabilities for monitoring hybrid service teams.

At a glance

1 rename on record
Category: Service
Origin: Salesforce
First used: 2016
Last name change: 2026/02

Other Service renames

CTI Toolkit Lightning Open CTI Agentforce Service Agentforce Field Service and Operations Partner Contact Center Omni-Channel

Search all 95 tracked products

Spotted a rename we're missing? Submit it →