Command Center for Service Active
Formerly Omni-Channel Supervisor.
Also known as:Omnichannel SupervisorSupervisor Console
Rename timeline
2016Omni-Channel Supervisor: 2016–2026/02
2026/02Command Center for Service: 2026/02–Present
What it is
Supervisory and monitoring tools for managing contact center teams and optimizing agent performance. Provides real-time visibility into agent activities, queue metrics, and service operations for hybrid service teams.
At a glance
- 1 rename on record
- Category: Service
- Origin: Salesforce
- First used: 2016
- Last name change: 2026/02
Other Service renames
CTI ToolkitLightning Open CTIService CloudField Service and OperationsPartner Contact CenterContact Center
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